Frequently Asked Questions - InnerPeaceGifts

Welcome to our FAQ page! Here you'll find answers to the most common questions about ordering, shipping, returns, and more.

Orders & Payment

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping information and payment details to complete your purchase.

What payment methods do you accept?

We accept all major credit cards, debit cards, and other payment methods displayed at checkout. All transactions are processed securely.

Can I modify or cancel my order after placing it?

Please contact us immediately at team@innerpeacegift.store if you need to modify or cancel your order. Once an order is processed and shipped, we cannot make changes, but you can return it according to our return policy.

Will I receive an order confirmation?

Yes! You'll receive an email confirmation immediately after placing your order, and another email with tracking information once your order ships.

Do you offer gift wrapping?

Please contact us at team@innerpeacegift.store to inquire about gift wrapping options for your order.

Shipping & Delivery

How long does shipping take?

Shipping times vary depending on your location. You'll see estimated delivery times at checkout. Please note that these are estimates and actual delivery may vary.

Do you ship internationally?

Please check our shipping options at checkout to see if we deliver to your location.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and clicking "Track Order" in your order history.

What if my package is lost or damaged during shipping?

If your package is lost or arrives damaged, please contact us immediately at team@innerpeacegift.store with your order number and photos of any damage. We'll work with you to resolve the issue.

Can I change my shipping address after ordering?

Contact us as soon as possible at team@innerpeacegift.store. If your order hasn't shipped yet, we may be able to update the address.

Returns & Refunds

What is your return policy?

We have a 3-day return policy. Items must be returned in their original condition with tags attached and original packaging. Please visit our Return Policy page for complete details.

How do I initiate a return?

Log into your customer account and submit a return request through our self-service return portal within 3 days of receiving your item. You'll need to provide your order ID and photos of the product.

When will I receive my refund?

Refunds are processed within 24-48 hours after we receive and inspect your returned item. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

What items cannot be returned?

Perishable goods, custom or personalized items, personal care products, and hazardous materials cannot be returned. Please see our Return Policy for the complete list.

Who pays for return shipping?

For defective or incorrect items, we'll provide a prepaid return label. For other returns, please contact us at team@innerpeacegift.store for instructions.

Products

Are your product photos accurate?

We strive to display products as accurately as possible. However, colors may vary slightly due to different screen settings and lighting conditions.

How do I know what size to order?

Please refer to the size guide or product description on each product page. If you're unsure, contact us at team@innerpeacegift.store for assistance.

Are your products authentic?

Yes, all products sold at Inner Peace Gifts are 100% authentic and sourced from reputable suppliers.

Do you restock sold-out items?

We try to restock popular items when possible. You can contact us at team@innerpeacegift.store to inquire about specific products.

Account & Privacy

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and view your order history.

How do I create an account?

Click on the account icon on our website and select "Create Account." You'll need to provide your email address and create a password.

I forgot my password. What should I do?

Click on "Forgot Password" on the login page, and we'll send you instructions to reset your password via email.

How is my personal information protected?

We take your privacy seriously. Please review our Privacy Policy to learn how we collect, use, and protect your personal information.

Can I update my account information?

Yes, log into your account and navigate to account settings to update your email, password, or saved addresses.

Contact & Support

How can I contact customer service?

You can reach us at team@innerpeacegift.store. We'll respond to your inquiry as quickly as possible.

What are your customer service hours?

Please email us at team@innerpeacegift.store and we'll get back to you during our business hours.

I have a question that's not answered here. What should I do?

Please don't hesitate to contact us at team@innerpeacegift.store. We're happy to help with any questions or concerns!

Promotions & Discounts

Do you offer discounts or promotions?

Yes! Sign up for our newsletter to receive exclusive offers and be the first to know about sales and promotions.

Can I use multiple discount codes on one order?

Typically, only one discount code can be applied per order unless otherwise specified.

My discount code isn't working. What should I do?

Please check the expiration date and terms of the discount code. If you're still having trouble, contact us at team@innerpeacegift.store for assistance.

Still have questions? We're here to help! Contact us at team@innerpeacegift.store